Overview
At RADICAL RUNWAY SDN. BHD., customer satisfaction is our priority. We aim to provide a smooth and enjoyable shopping experience at every step. We understand that plans may change, and this policy outlines how order cancellations are handled.
Order Cancellations
You may request to cancel your order within 24 hours of placing it, provided the order has not yet been processed, packed, or shipped.
Once an order has been packed or dispatched, cancellation will no longer be possible.
For shipped orders, please refer to our Return & Refund Policy for further assistance.
Custom or Special Orders
Orders involving customised, personalised, or special-request items cannot be cancelled once preparation or production has begun.
Please review your order details carefully before confirming your purchase and completing payment.
How to Request a Cancellation
To request an order cancellation, please contact us immediately using the details below:
📧 Email: radicalrunway@outlook.com
📞 Phone / WhatsApp: 011-5659 5409
Subject Line:
Cancellation Request – [Your Order Number]
Please include the following information:
Your full name
Your order number
Reason for cancellation
Our team will verify your order status and inform you whether your cancellation request can be approved.
Refunds for Approved Cancellations
If your cancellation request is approved:
Refunds will be issued using the original payment method.
Please allow 5–7 business days for processing (actual timing may vary depending on your bank or payment provider).
Exceptions
Cancellation requests may be rejected if:
The order has already been shipped or is in transit
The item is customised or specially prepared
The request is submitted after the 24-hour cancellation window
Order processing or packaging has already begun
Contact Information
For any enquiries regarding cancellations, please contact us:
RADICAL RUNWAY SDN. BHD.
(202501027742 | 1629154-M)
📍 Address:
23, Lorong 1/SS3
Bandar Tasek Mutiara
14120 Simpang Ampat
Pulau Pinang, Malaysia
📧 Email: radicalrunway@outlook.com
📞 Phone / WhatsApp: 011-5659 5409
