Overview
At RADICAL RUNWAY SDN. BHD., we are committed to providing high-quality clothing and fashion accessories designed for comfort, style, and confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and cancellation process to ensure a smooth shopping experience.
Refund & Returns Policy (Within 30 Days)
We accept return and refund requests within 30 days from the date of delivery.
Eligibility Requirements
To qualify for a return, items must meet the following conditions:
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Items must be unused, unwashed, and unworn.
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Products must be returned in their original packaging, including tags and labels attached.
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Items must be in resellable condition, without stains, odors, damage, or alterations.
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A valid proof of purchase (receipt or order confirmation) must be provided.
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Return requests must be submitted via email within the 30-day return period.
Please email your return request to:
📧 radicalrunway@outlook.com
Refund Process
Once the returned item is received and inspected:
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We will notify you whether your refund is approved or rejected.
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Approved refunds will be processed within 7–10 business days.
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Refunds will be issued using the original payment method.
Processing times may vary depending on your payment provider or bank.
Cancellation Policy (Within 12 Hours)
Orders may be cancelled within 12 hours of purchase, provided the order has not been processed or shipped.
To cancel an order, please contact us immediately via email and include:
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Your order number
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Reason for cancellation
If the order has already been processed or shipped, cancellation will no longer be possible. You may instead request a return after receiving the item.
Exceptions
Please note the following conditions:
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Return shipping costs are not covered by RADICAL RUNWAY SDN. BHD.
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We do not accept returns for:
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Items that have been worn, washed, or used
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Items damaged due to customer handling
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Products returned without original packaging or tags
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Clearance or final-sale items (if applicable)
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Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
RADICAL RUNWAY SDN. BHD.
(202501027742 | 1629154-M)
📍 Address:
23, Lorong 1/SS3
Bandar Tasek Mutiara
14120 Simpang Ampat
Pulau Pinang, Malaysia
📧 Email: radicalrunway@outlook.com
📞 Phone / WhatsApp: 011-5659 5409
