Definitions
For the purposes of this Shipping Policy:
“Company” (referred to as “the Company”, “We”, “Us”, or “Our”) refers to RADICAL RUNWAY SDN. BHD. (202501027742 | 1629154-M).
“Goods” refers to clothing, fashion accessories, and related products offered for sale through our website.
“Orders” means a request made by You to purchase Goods from Us.
“Service” refers to RADICAL RUNWAY’s online store and website through which products are offered and sold.
“You” means the individual accessing the Service, or the company or legal entity on whose behalf the individual is using the Service.
Shipping Coverage
We currently ship within Malaysia only. Orders placed from outside Malaysia will not be processed.
We deliver to all regions, including:
Peninsular Malaysia
Sabah
Sarawak
Our goal is to provide reliable and consistent delivery services nationwide.
Shipping Fees
We offer free shipping on all orders within Malaysia.
There are:
No minimum purchase requirements
No handling fees
No hidden charges
Processing & Delivery Time
All Orders are processed and shipped within 5–7 business days from the date of order confirmation.
Once your Order has been shipped, you will receive a shipment notification email containing tracking information (where applicable) so you can monitor your delivery status.
Delivery delays may occur due to:
Public holidays
Courier service disruptions
Weather conditions
Other unforeseen circumstances beyond our control
Delivery Methods
Deliveries are handled by trusted courier and logistics partners selected at our discretion.
We deliver to:
Residential addresses
Commercial addresses
Industrial addresses
Please ensure all shipping details provided at checkout are accurate and complete.
RADICAL RUNWAY SDN. BHD. is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delivery Issues & Reattempts
If a delivery attempt is unsuccessful due to recipient unavailability or restricted access, courier partners may:
Attempt redelivery, or
Contact you directly to arrange an alternative delivery time or method.
Unclaimed shipments or repeated failed delivery attempts may be returned to us.
Additional shipping charges may apply for reshipment.
Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
Any changes will be published on this page and will take effect immediately upon posting.
Contact Us
If you have any questions regarding shipping, please contact us:
RADICAL RUNWAY SDN. BHD.
(202501027742 | 1629154-M)
📍 Address:
23, Lorong 1/SS3
Bandar Tasek Mutiara
14120 Simpang Ampat
Pulau Pinang, Malaysia
📧 Email: radicalrunway@outlook.com
📞 Phone / WhatsApp: 011-5659 5409
